MARYLAND (WBFF) — The head of energy giant Exelon Corp. has been stopping in at its utilities, including Baltimore Gas and Electric, to connect in small-group sessions with employees and hear what they’re hearing. At a time when consumers are increasingly frustrated by soaring utility bills that strain budgets, Calvin G. Butler Jr. says he is looking for unfiltered views.
“It’s easy to have people only tell you what they think you want to hear,” Butler, Exelon’s CEO and president, said in an interview with The Baltimore Sun. “I haven’t climbed a pole or gone into a gas hole in a while. When I have these interactions, you hear firsthand what’s working, what’s not, and more importantly, what they need to be successful at doing their job.”
Butler met Thursday in South Baltimore with a gas leak surveyor, an electric distribution service operator, an outdoor lighting program manager and a residential engineering specialist, all roles that interact with consumers. From a building at BGE’s Spring Gardens site overlooking massive liquefied natural gas tanks visible from I-95, they touched on bills, customer communications, job safety and other issues.
Read the full story on The Baltimore Sun.
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